Read our FAQ below or contact us directly for any other questions that you need answered.
I just placed an order with Hollis' Haven. When will I receive it?
All orders placed with Hollis' Haven will be shipped from NC within 1-2 business days from the date that they were originally placed. If we have run into an issue with your order fulfillment, then we will reach out to you via email as soon as possible! If it has been more than 3 business days and you still have not received any tracking or shipping information on your order, then please email us at firstname.lastname@example.org and we will look into it for you.
I accidentally placed an order for pickup. What should I do to fix it?
If you think that you have selected pickup on an order by accident, please contact us at email@example.com and we will work on resolving the issue for you!
How do I return an item I am unhappy with?
We understand not everything works out, but we do accept returns for a store credit only! Please make sure that the item(s) you are trying to return follow our return policy; if the item is eligible, you can send it back to our store address: 317 Pollock St. Unit B New Bern, NC 28562. Once your return has been processed, we will send you a store credit code that can be used on our website.
What should I do if I received a defective item?
If you have received a defective item, please contact us within 3 days from receiving the item! Please send an email to firstname.lastname@example.org with your name, order number, issue, and pictures of the defect! We would love to resolve any issue that you may have with your order! Please understand that if it has been more than 3 days since you have received the item, we will be unable to consider it a defect and will deem it as a result of wear.
My tracking hasn’t updated on my package; what should I do?
Please understand that Hollis' Haven is not responsible for any lost or damaged packages, however, we will help you locate the package if at all possible! If your tracking has not updated for at least 10 days, then we recommend reaching out to your local USPS post office and asking them to help you file a missing mail claim, or you can file it online with them. USPS is responsible for all packages and making sure that they are delivered properly, so it is best to take the issue up with them first. Once you have filed the claim, then you can reach out to us at email@example.com with the claim number and we will try to get in contact with our USPS representative and help locate the package.