SHIPPING + RETURNS
There is a flat rate shipping fee for all packages at $7, and FREE shipping is included on all orders of $75+.
Local Delivery is an option to all customers within a 20 mile radius to us in New Bern, NC for a fee of $3. All orders placed with Hollis' Haven will be shipped from NC within 1-2 business days from the date that they were originally placed.
Local Deliveries will be delivered Tuesday-Fridays, & 2-3 after date of purchse.
If we have run into an issue with your order fulfillment, then we will reach out to you via email as soon as possible.
If it has been more than 3 business days and you still have not received any tracking or shipping information on your order, then please email us at firstname.lastname@example.org and we will look into it for you!
FAQ - Returns
How do I return an item I'm unhappy with?
We understand not everything works out, but we do accept returns for a store credit only! Please make sure that the item(s) you are trying to return follow our return policy; if the item is eligible, you can send it back to: 585 Aurora Road Ernul, NC 28527. Once your return has been processed, we will send you a store credit code that can be used on our website.
What should I do if I received a defective item?
If you have received a defective item, please contact us within 3 days from receiving the item! Please send an email to email@example.com with your name, order number, issue, and pictures of the defect! We would love to resolve any issue that you may have with your order! Please understand that if it has been more than 3 days since you have received the item, we will be unable to consider it a defect and will deem it as a result of wear.